At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

We're looking for a Senior Reservation Agent to join our team in Marrakech, Morocco on a full time, permanent basis.

In this role, you'll be at the heart of delivering exceptional travel experiences, ensuring accommodation, transport, activities and other travel services are secured accurately and efficiently across a diverse portfolio of destinations. Working closely with suppliers, operational teams and the Reservation Supervisor, you'll play a key role in supporting the smooth and profitable operation of our reservations function.

The team is supporting a growing and increasingly complex portfolio of trips, including destinations across Eastern Europe, the Nordics, Greenland and Iceland, while also taking on additional UK operational support.

This role would suit someone who enjoys managing a high volume of bookings, building strong supplier relationships and confidently balancing multiple priorities in a fast-paced travel environment. You'll also provide day-to-day support to Reservation Agents, helping maintain high standards of accuracy and service across the team.

Some of the experience you’ll bring with you may include:

• Experience within the tourism or hospitality industry, particularly within reservations, sourcing or supplier management

• Knowledge of trip operations across FIT, tailor-made, MICE and/or small group travel

• Experience working with DMCs and tourism suppliers

• Strong ability to build and maintain supplier relationships while negotiating competitive rates and services

• Experience using travel-related systems and Microsoft Office applications, including Excel

• Strong written and verbal communication skills in both English and French (additional European languages are highly regarded)

• Experience managing high-volume bookings, multiple competing priorities and complex operational requirements with exceptional attention to detail

Pay Transparency

We’re committed to fair and transparent pay practices across our hiring process. We won’t ask about your current or past salary, and we base compensation on role requirements, skills, experience and relevant market benchmarks.

The approved salary for this position is 130,556 MAD per annum.

Please note

• We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.

• Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.

• We also reserve the right to close this advert earlier if we receive a high volume of applications.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year

• A free Intrepid trip every year, plus generous discounts for families, and close friends

• 5 extra days of leave a year for use on Intrepid trips

• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.

• Access to e-learning platforms, professional development and mentor programs

• 20 hours of volunteer leave every year to use on causes most important to you

• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.