Security Services Specialist

Job Description:-

▪ Be a key contact point for delivery of Cyber Defense products into AXA’s entities.

▪ Provide oversight and macro-coordination of continuous service improvement efforts across the Cyber Defense product organization.

▪ Collaborate with Product Managers regarding the operating model of the product and associated ITIL processes, support and RACI.

▪ Support collaboration with vendors and support Product Manager for continuous improvement.

▪ Work with operational teams to help regularly generate and report on the performance of the products and metrics for Cyber Defense products.

▪ Track product SLAs and identify areas of non-compliance to address with the product managers.

▪ Support on the communication of the product value and enhancements part of the designed scope of products.

▪ Manage governance meeting with entities (specific scope) on Cyber Defense products, sharing and presenting KPIs/SLA and collating questions for follow up.

▪ Manage queries, escalation and co-ordination of high impact service incidents.

▪ Ensure continuous visibility on service availability and related reporting

Internal

▪ Provide end to end quality of service for the Cyber Defense products p