Position

Sales Operations Associate I

Job Description

Sales Operations Associate

Position Overview

The Sales Operations Associate, specifically within the Customer Experience Team, executes daily operational tasks within a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance.

What You’ll Be Doing at Arrow?

* Support to Sales and Operations Account Managers
* Order Management: Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies. Manage the full order lifecycle within the ERP system,
* Backlog Management: Maintain control of the open backlog of orders, from entry through production, delivery and invoicing.
* Service Delivery: Meet established Service Level Agreements (SLAs).
* Compliance & Collaboration: Ensure adherence to policies and regulations while working with account managers, supply chain, integration facility, RMA and other Arrow teams

Who are we looking for?

* Education: Degree in Business, Administration, Supply Chain, Logistics, or a related field.
* Experience: 1–3 years in sales operations, customer service, or logistics, preferably in a company selling products and with a specific focus on RMA or claims management
* Languages: High level of English (written and oral).
* Technical Skills: Hands-on experience with ERP systems and proficiency in Microsoft Excel

Key Competencies

* Communication efficiency
* Detail-Oriented: Precision in data entry and complex problem-solving.
* Resilient: Ability to remain professional under pressure and handle sensitive customer disputes and supplier negotiations.
* Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities.
* Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines.

What is in it for you?

* Full Permanent contract,
* Social advantages: CNSS, CIMR, Health insurance,
* Very good working atmosphere in a team of passionate collaborators,
* Work culture where you can make an impact,
* Dynamic environment with a friendly work atmosphere,
* Interesting career development opportunities in a quickly growing environment,
* Working within an international organization, recognized worldwide in its sector.
* Do you see yourself as our future colleague? If yes – send us your application.
* PLEASE ATTACH YOUR RESUME IN ENGLISH

Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type

Full time

Job Category

Business Support