DESCRIPCIÓN DE PUESTO

Position: Sales Advisor/Key Holder (20 hours per week + overtime available)

Location: Samsonite Ashford Store, Kimberley Way, Unit 11 Ashford Designer Outlet, Ashford, TN24 0SD

Availability: From Mid April 2026

Job Purpose

As a Key Holder at Samsonite, you play an important role in creating a positive and collaborative team environment. You lead by example through your professionalism, adaptability, and commitment to excellence. By consistently demonstrating a proactive attitude and a willingness to support others, you inspire your team to deliver outstanding customer experiences. Your ability to take initiative and maintain a calm, solution-oriented approach under pressure sets the tone for a productive and respectful workplace.

You actively seek and value feedback, using it as a tool for personal and team growth. Your openness to learning and evolving with the business reflects Samsonite’s spirit of innovation and resilience. As a trusted team player, you contribute to a culture of mutual respect, accountability, and shared success.

The Key Holder position includes but is not limited to the following major accountabilities:

Customer Service

* Identify customer travel needs and recommend Samsonite products that best suit their lifestyle.
* Provide accurate information about product features, warranties, and after-sales services.
* Apply the Smiles Selling Standards and follow Samsonite’s customer engagement process.
* Build customer loyalty and encourage repeat purchases through personalized service.
* Deliver inspiring service that reflects Samsonite’s commitment to excellence.

Store Performance & Analysis

* Has awareness of every communication and instruction sent to the store.
* Is aware of store budget and targets and has a good understanding of KPI’s.
* Reports any information that can contribute to the success of the store.

Stock Management

* Assists in managing stock.
* Ensures correct pricing of products displayed on the shop floor.
* Minimize losses to achieve the company shrinkage target below 0.5%.
* Assists in inputting and planning all stock movement and coordinates with the central retail team.

Human Resources Management

* Assists in training, coaching, motivating, developing and retaining staff.
* Assists in developing team spirit.

Operations

* Is aware of and applies to each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc.
* Completes and maintains all required paperwork meeting the required deadlines.
* Maintains permanent store cleanliness, and an appearance to offer a customer friendly environment.
* Performs all reasonably relevant duties that are requested by the Store Manager.
* If applicable, observe specific local requirements relating to the trading environment.
* Actively participates and attends appropriate training as and when required.
* Help keep environmental policies in line with Green Mark .

Merchandising, Marketing & Promotions

* Maintain visual merchandising and window displays to Samsonite’s global standards.
* Stay informed about current promotions and marketing campaigns, help launch these campaigns and promotions on time and without delay.

Communication

* Communicates in a clear, polite, courteous and understandable manner and listens to others.
* Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager.
* Complies with personnel dress code and grooming in line with company policy.
* Acts as an Ambassador of the Company and of the Company’s Brand.

Reporting Line

Reports directly to the Store Manager.

Skills Required

* Ability to stand, bend, lift up to 15kg, and use ladders.
* Computer literacy.
* Previous retail experience, preferably in premium or travel goods.
* Ability to work under pressure.
* Sales-oriented mindset.
* Passion for travel and brand sensibility.
* Flexibility and adaptability.