Responsable des opérations

The ideal "DATA OPERATIONS MANAGER" candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields and operations.

Key Responsibilities and Deliverables:

Achievement of project objectives

* Provide input into planning for the business and develop plans and processes to ensure effective implementation
* Provide input into establishing which resources are needed by using the most efficient and cost effective method to achieve results that meet client objectives
* Continually benchmark and optimise processes against best practice
* Formulate a project plan to define and achieve project objectives

Effective administration

* Develop effective and efficient administrative systems
* Submit reports to management
* Submit Dashboards to clients
* Document and manage expenditures
* Manage and maintain all staff performance documents and scorecards accurately and within required deadlines

Operational excellence

* Develop, implement and maintain operational excellence, policies and procedures including standard operating procedures
* Develop and maintain relevant database
* Share relevant Dashboards
* Process project information and forward to field force
* Ensure accurate information is recorded and attendance checked
* Take corrective action where necessary
* Create and analyse operational reports, Dashboards and provide feedback

Effective people management

* Set, communicate and ensure goals and objectives are in line with company objectives and that agreed goals, objectives and deadlines are achieved
* Ensure subordinates achieve key outputs as per goals set and in accordance with their job profiles
* Ensure all employees comply with agreed policies and procedures
* Provide performance feedback
* Manage implementation and maintenance of the disciplinary code and grievance procedure
* Implement development plans for succession candidates
* Continually provide feedback at all levels
* Call cycle management

Key Competencies

Transformative leadership

Emotional maturity

Team leadership

Impact & influence

Critical thinking

Organisational awareness

Analysis & problem solving

business awareness

Service excellence

Minimum Qualifications:

* Relevant Diploma/data analytics/data science

Minimum Experience:

* 8-10 years’ relevant experience

Knowledge, Skills & Abilities:

* Excellent computer skills and proficient in Microsoft Office
* knowledge and skills to analyze and interpret large datasets to extract meaningful insights
* programming, data management, statistical analysis, machine learning, data visualization, and data mining
* Excellent verbal and written communication skills
* General business skills
* Leadership skills
* Problem solving ability
* Organisational, time management and people management