Job Title

Renewals Executive

Job Scope

The Renewals Executive is accountable for establishing sound relationships with existing partners ensuring timely follow ups and handling the renewal process prior to expiration. S/He maintains an updated database at all times and works towards effective relationships with internal departments.

Main Duties And Responsibilities

* Build and maintain strong customer relationships, address concerns and successfully retain existing client contracts
* Support the direct manager in the management of contract renewals with existing customers and coordinate with the Sales and Account management teams accordingly
* Initiate renewal conversations with customers, respond to queries and proactively follow up prior to contract expiration dates
* Identify customers’ needs and opportunities for improvement prior to and during the renewal process and engage the direct manager accordingly
* Identify customer requirements, uncover roadblocks and drive renewals to timely closures in coordination with the direct manager
* Review terms and conditions, make any necessary changes/modifications requested by the customer and streamline contract issues and the overall customer renewal experience
* Prepare and submit periodic reports, analysis and key metrics
* Maintain an accurate rolling of 120 days renewal forecast
* Update and maintain the customer database at all times
* Establish and maintain effective working relationships with internal departments.

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field.

Experience

* Minimum 4 to 5 years of relevant experience.
* Strong knowledge of SaaS and partner ordering processes is a plus.
* Excellent relationship-building and communication skills, with the ability to work under pressure.
* Multilingual proficiency is mandatory.
* Exposure to the North Africa region is highly preferred.
* Experience working with partners such as Rabobat, STI, Genesis, Morocco Engineering, Refsa, and Intellisolutions is an advantage.
* Exposure to Autodesk is an advantage.