Regional Operations Manager

Location: Marrakesh, Morocco – initially onsite moving to hybrid.

* Individual contributor role initially which will then develop into a Team Manager
* Projects – visits 1-2 times a week to a factory site of their customers
* Managing the P&L for different customers
* Handles back office tech side too
* Based in Morroco, Marrakesh office – initially onsite and then hybrid likely with just a couple of days in the office

Essentials:

* Need someone who has business unit management experience, understands the finance, technology, how to carry out the operations and can also supervise.
* They are responsible for operational management, so they will need understand the schedule of factories, when products are arriving at those factories, which chemists are testing them, understanding how to follow compliance such as ISO etc
* Must have English, French (ideal),
* Must have experience within Textile industry, or manufacturing textile industry
* Maybe worked with Adidas, Hermes, Zara
* All rounder, operations management and can develop his teams expertise – good with finance, P&L, back office, management, worked with brands, multicultural aspect
* Must be multicultural and understand the cultures of different countries in order to be able to support your teams in these countries, and customers etc

Our client is a global alliance of quality management specialists focused on key product categories, supporting businesses worldwide in achieving their compliance and risk mitigation goals. Across industries such as apparel, toys, electronics, household products, and health, the alliance delivers inspection, auditing, certification, testing, technical support, and training services. Their mission is to raise global standards by championing innovation and putting end users at the heart of quality and safety standards.

Role & Responsibilities

As the Regional Operations Director, you will report into senior leadership and hold full responsibility for operational delivery, team capability, cost optimisation, and customer satisfaction for the Morocco region. Your remit will span both strategic planning and hands-on execution with onsite client visits 1-2 times per week

Your responsibilities will include:

Operational & Financial Performance

• Full P&L ownership, ensuring contribution targets are met or exceeded

• Drive profitability through cost control, structural changes, and automation

• Streamline production and support cost-saving initiatives in underperforming areas

• Strengthen and stabilise middle management structures to ensure sustainable growth

Efficiency & Team Performance

• Maximise team utilisation and efficiency across inspections and audits

• Improve planning and scheduling through proactive training and automation

• Embed centralised contract management and field team due diligence

• Lead field force transformation from QC to QA to QE standards

• Build and implement learning and qualification journeys for inspectors and auditors

• Empower middle management to participate in customer meetings and reviews

Customer Satisfaction & Delivery Quality

• Reduce claims and complaints – maintain claims ratio below 0.2%

• Lead kick-off meetings, training, and SOP validation for new client onboarding

• Drive continuous improvement in field team deliverables and back-office coordination

Technical Expertise & Innovation

• Build an expert audit team aligned with sales and lab strategy

• Develop technical expertise in key categories, supporting new service innovation

• Launch solutions that address customer challenges in sourcing, compliance, and speed-to-market

• Partner with technical leads to deliver customer-centric enhancements

This is a rare opportunity to lead a global quality assurance operation in a pivotal region and play a key role in scaling capability, improving performance, and shaping customer impact.

If you are an operational leader with a passion for quality and innovation – and you're ready to drive real transformation in a global context – we’d love to hear from you.

Qualifications

Key Requirements

We are looking for a high-calibre, internationally minded operations leader with deep expertise in quality inspection and team performance management.

Essential qualifications and experience:

• Experience within Textile industry, or manufacturing textile industry

• Proven experience in a senior quality inspection or operational leadership role within a multinational setting

• Strong understanding of P&L ownership and cost control, with demonstrable success improving profitability and margin

• In-depth knowledge of inspection and audit operations – including scheduling, due diligence, utilisation ratios, and customer delivery

• Track record of team development – including field teams, middle management, and operational upskilling programmes

• Deep domain knowledge in softlines or related industries (e.g. apparel, textiles, footwear)

• Must be multicultural and understand the cultures of different countries

• Excellent stakeholder engagement skills, with experience in customer satisfaction, onboarding, and claims resolution

• Ability to lead operational transformation, including automation, process optimisation, and systems implementation

• Bachelor's degree in a relevant field (advanced degree preferred)

• Fluent English is required; French fluency highly preferred