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Key Expected Achievements

• Ensure application of Health and safety rules with full compliance to local regulations as well as Michelin group directives

• Managing in the ERP inventory consistency with WMS by allocating the right inventory in the right sub-inventory (old dot, damaged, returns, etc.) and correcting stock discrepancies in the ERP.

• Guarantee the execution of deliveries to ensure compliance with the delivery timescales and the costs.

• Optimize load plans in accordance with delivery dates, filling rates & customer requirements, with 3PL

• Ensure smooth operations and adjust inbound/outbound capacities with 3PL and 3rd parties.

• Adjust van runs in accordance with customer lead time, delivery calendar.

• Ensure compliance with the Original Commitment Rate (OCR) to customers.

• Propose adjustments to the Region (inland lead time / capacity storage) for optimum efficiency.

• Manage requests by providing timely answers to queries, closing the loop with customers and implementing corrective actions to eliminate recurrences.

• Be the contact person for any initiative or action with local authorities (customs, etc.)

• Ensure compliance to internal control and audit procedures

Safety

• Collaborate with different stakeholders to make sure safety policies are up to date.

• Training to the team members (internal and external) and to visitors on safety policies and procedures.

Logistics

• Steer the business with regards to Customs, Logistics operations, Financial etc. by planning and leading weekly meetings with internal and external stakeholders 3PL, BSC Support teams, agency teams.

• Steer Operations planning on a weekly basis and a daily basis to make sure the customer is provided with accurate visibility and informed of any changes proactively.

• Follow up on stocks and accurate reporting for internal control

• Responsible for the Logistics performance of their perimeter (log cost / ton , Cost /Turnover rate , Inventory quality and integrity … )

• Lead progress plan for his / her perimeter (cost optimisation , continuous improvement … ) following lean methodology and tools , and aligned to region PESC ambitions ( SC Economic Performance )

• Lead tendering process and related network studies and ensure end to end logistics budgets are under control when contract renewals or new business set up launch.

• Ensure all processes deployed within the internal control work frame and compliant to the group directives

CSR (Customer Service Representative)

• Order Processing: Create Sales orders ensuring the correct pricing is being used and that the items setup is well done.

• Work closely with the customer to assess PIPO (Phase-in Phase-out) and ensure a smooth portfolio.

• Balance the volumes and planned orders with multiple customers.

• Invoice processing and POD (Proof of Delivery): prepare invoices, BL, credit notes for each delivery.

• Ensure the cumulative orders are aligned between customers systems and our internal systems.

BI (Data Visualization & Reporting)

• Deploy dashboards for up-to-date data and reporting.

• Ensure data accuracy through regular updates, maintenance and review with the team.

Customs Activities

• Communicate the HS codes from Trade automation tool.

• Control the HS codes in Trade automation and highlight any mismatch to the team.

• Verify and validate all customs documentation accuracy with the Import team and make sure no errors are detected.

• Collaborate with Customs authorities to make sure all their queries are answered especially related to authorized economic operator, norms and regulations, etc.