Leader Quality Customer & Project

#Skillcheck :

* Engineer Diploma (in Industrial Engineering or equivalent)
* 5 years of Experience in the automotive industry
* Very good level of communication and negotiation.
* Risk based thinking skills & Quality escalation management.
* High reactivity to customer complaints and requests.
* Perfect Skills in Core tools (APQP, PPAP, FMEA, SPC, MSA), Problem solving, 8D, project management, Team spirit, team management & Leadership.
* Knowledge of SAP, cenitCONNECT, Babtec is a plus.
* Perfect command of spoken and written English

#Challengecheck:

* Responsible for customer satisfaction, maintaining good communication with customers, analyzing, and resolving complaints, defining, and monitoring implemented actions.
* Responsible for the preparation of internal & external audits and customer audits for the project and serial quality process.
* Responsible for the handling of customer complaints on the system and information of the various department heads.
* Follow-up with multidisciplinary teams to process complaints in a fast and effective manner.
* Preparation and reporting of external quality indicators.
* Communication of the 8Ds complaints to customers within the deadlines defined in the Hirschmann Automotive KE/CSR standard.
* Responsible for the follow-up of the quality improvement plan.
* Responsible for defining additional controls / Quality wall / Sorting activities following customer complaints received so that non-conforming parts are not delivered to customers.
* Participate in the preparation and execution of customer/Process/System audits.
* Manage and coordinate the customer quality team, and report to the Manager any risks with customers.
* Coordinate the Project Quality activity (QSI & QSF) Engineers to achieve department and individual targets.
* Ensure the creation and update of DFMEA & PFMEA according to standard requirement within the project phases.
* Ensure the creation and update of control planning according to standard requirement within the project phases.
* Ensure the consistency of special characteristics in FMEA, control planning and PPAP documentation before submission to customer.
* Plan with the production the realization of the initial samples, their control, and the constitution of the PPAP/ EMPB packages according to customer specific requirements.
* Ensure and conduct the RFMEA activity in the plant.
* Support the production plant in quality improvements (product and process) through process audits, PFMEA, ...etc
* Ensure the monitoring of Project Quality key performance indicators.
* Manage and develop team skills.

NB : Human Resources Department « Conformément la loi 09-08 relative à la protection des données à caractère personnel, le traitement de votre candidature est soumis à l’autorisation accordée par la CNDP sous la référence n° A-RH-934/2024, vous disposerez d’un droit d’accès, de rectification et d’opposition au traitement de vos données personnelles. »