About Us

Paysera is an EU licensed e-money institution trusted by more than a million people worldwide. We make payments simple for e-commerce, retail, and everyday finances. With over 800 colleagues across the globe, we bring together fresh ideas and the stability of an international company. If you’re curious, driven, and ready to grow with us in an AI-focused environment, Paysera is the place for you.

When communicating and solving problems, do you feel like a fish in water? Join us!

In this position, you will be an advisor for e-commerce and financial services to clients from all over the world. They will turn to you seeking valuable advice and assistance, and your daily work will significantly contribute to client satisfaction with our services and a positive reputation in the market. Also, we are on the lookout for individuals who are committed to self-improvement and are not afraid to employ innovative AI tools in their daily work to drive progress.

Your Key Responsibilities

• To serve as the primary contact for customers, promptly addressing inquiries and concerns through phone, email and other communication channels;

• Collaborate with team members and supervisors to escalate complex issues for timely resolution;

• Maintain accurate and detailed customer records using our CRM softwares;

• Perform routine daily tasks using Gemini, Claude, or a similar tool to enhance efficiency and productivity.

What We're Looking For

• Possess good computer skills and familiarity with standard software applications;

• Exhibit excellent verbal and written communication skills in English, Arabic and French. Additional languages would be advantageous;

• Demonstrate enthusiasm for learning and growing in a customer service role;

• Prior customer service experience is advantageous;

• Proven familiarity and experience with AI tools like Gemini, Claude, and other technologies, demonstrating a capability to seamlessly integrate these into daily tasks.

Shift

Fixed shift of 8 hours a day from 15:30 until 00:00, 5 days a week. Includes one working weekend per month.