IT Support Engineer

Who we are:💡

Onclusive is a world leader in media intelligence technology and services dedicated to supporting PR, Communication and Marketing professionals. We deliver leading-edge innovation, human expertise, and unmatched media reach in a suite of media management, monitoring and analysis solutions that support every stage of the communications cycle. Our unified platform and services enable our customers to make fast, accurate, data-driven decisions about their communications and marketing strategies, allowing them to prove and improve their value.

Job title: IT Support Engineer

Function: IT

Location: Rabat

About the Role: 🤔

We are looking for a self starter, and proactive IT Support Engineer to join our team. The ideal candidate will have 3–5 years of hands-on experience providing remote and on-premise IT support across Windows and Linux environments. This is an on-Premise role with some WFH flexibility. The role requires excellent technical troubleshooting skills, a service-oriented mindset, willingness to support employees on-prem and remote, be creative in creating cost effective solution (as applicable) and the ability to collaborate effectively with employees, cross-functional teams and leaders in India and other markets.

Your responsibilities:

* Provide remote and on-premise technical support for end-users.
* Support and troubleshoot Windows and Linux based Laptops.
* Manage email systems and domain configurations.
* Perform basic laptop hardware repairs and diagnostics.
* Handle employee onboarding/offboarding from an IT assets perspective.
* Manage and maintain basic network infrastructure – including switches and routers.
* Coordinate with multiple departments to resolve internal IT tickets
* Use and manage JIRA for ticket tracking and issue resolution
* Ensure timely and efficient asset tracking and documentation
* Work with global IT team(s) to implement changes & IT-policy updates efficiently
* Foster good communication and maintain strong working relationships with employees and department heads.

What do you bring:✅

* 3–5 years of experience in a similar IT support role.
* Complete professional fluency in English and French.
* Proficiency in Windows and Linux OS environments.
* Experience with email systems (e.g., Microsoft 365, Google Workspace) and domain management (DNS, AD, etc.).
* Knowledge of basic networking concepts (IP, DHCP, switches, routers).
* Familiarity with basic laptop hardware troubleshooting and repair.
* Experience in ticketing systems – preferably JIRA.
* Strong communication skills and a customer-first mindset.
* Ability to manage time efficiently and multitask in a dynamic environment.
* Exposure to scripting or automation tools is a plus.

What do we offer? 😎

We offer a fantastic opportunity to participate in the development of a revolutionary company open to what's trending in all industries worldwide, as well as:

* A stimulating work environment: dynamic, collaborative, supportive, and firmly people-centered.
* Opportunity to work in the world of PR & Communication with an international team of passionate professionals.
* Rapidly developing business, you will be a key part of the expansion 🚀
* Access to tailor-made training with Onclusive Academy & Coursera, as well as mentoring from your manager and colleagues.
* Offices in the heart of Rabat close to all commodities 📍
* Supplementary health insurance coverage.
* Complementary retirement plan via CIMR 👴 👵
* Up to three days of homeworking per week.
* One volunteering day granted to support a cause of your choice and contribute positively to society.

Onclusive seeks to attract top talent and proudly stands as an equal opportunity employer. We value diversity and are dedicated to cultivating an inclusive environment for all our employees.