At Communardo Group, we help organizations shape modern digital workplaces and collaborative environments. As part of the Group, Communardo Experts Morocco contributes to international consulting and cloud transformation projects for clients across Europe.

Our Casablanca office, located in Casablanca Finance City (CFC), offers a modern and international working environment where collaboration, knowledge sharing, and continuous learning are part of everyday work. Alongside experienced consultants and technology experts, you will work on challenging Atlassian and cloud projects for enterprise customers worldwide.

Whether you already have solid IT support experience or want to deepen your expertise within the Atlassian ecosystem, you will have the opportunity to grow within an international, people-focused company culture.

Your Role

As a 2nd Level IT Support Consultant, you support a distributed, English-speaking European workforce in their daily IT operations and cloud-based collaboration environments. You independently resolve escalations that go beyond 1st level, work directly with software and cloud vendors to close unresolved issues, and take a root-cause approach that prevents problems from recurring.

You work closely with technical and non-technical stakeholders across international teams, contributing to operational excellence, automation initiatives, and continuous improvement of support services. Your daily working language is English.

What you’ll do

• Independently resolve 2nd-level escalations beyond 1st level and drive them to root cause

• Work directly with software and cloud vendors to close unresolved issues

• Administer Microsoft 365 — Exchange, Entra ID / Active Directory, user accounts, licensing and access management

• Provide confident Windows end-user support (macOS a plus)

• Support Atlassian Cloud administration, Jira / JSM and user management

• Support device lifecycle management and onboarding / offboarding activities

• Anticipate and prevent recurring issues — think two steps ahead and question the “why” behind each request

• Contribute to service management and ticket handling (ITIL / ITSM)

• Participate in automation and process improvement initiatives

• Maintain structured documentation and follow internal support procedures

What you bring - Must-have

• English at C1 level, spoken and written — works daily in English with international colleagues.

• Genuine 2nd-level IT support experience — independently resolves escalations beyond 1st level and works with software / cloud vendors on unresolved issues.

• Methodical, proactive problem-solving — root-cause approach, thinks two steps ahead, prevents recurring issues instead of just closing tickets, and questions the “why” behind a request.

• Solid Microsoft 365 administration — Exchange, Entra ID / Active Directory, user accounts, licensing and access management.

• Confident Windows end-user support.

• Strong communication with non-technical stakeholders and a genuine service orientation.

What you bring - Nice-to-have

• Atlassian Cloud / Jira administration (workflows, permission schemes, JSM) — usage is common; administration is a plus we can ramp up

• macOS support alongside Windows

• Active Directory / Entra ID depth beyond the basics; standalone-system administration

• Awareness of application onboarding & security-vetting processes

• ITIL / ITSM certification

• Endpoint & device management (Intune, Jamf, SCCM, MDT)

• Scripting & automation (PowerShell, Bash) and monitoring (Grafana, Zabbix)

• Atlassian certifications (ACP); security & compliance awareness (ISO 27001, TISAX, SOC 2)

• German language skills (many colleagues are German-speaking; working language stays English)

• Experience in distributed, international environments

What we offer

• Modern office in the heart of Casablanca Finance City (CFC)

• International and collaborative work environment

• Opportunity to work on global enterprise projects

• Professional certifications and personal development

• Career growth within the Communardo Group

• Hybrid and flexible working environment

• Competitive salary package

• CNSS and social coverage

• CIMR retirement plan

• Complementary health insurance

• Paid annual leave and public holidaysCompetitive salary package

• CNSS and social coverage

• CIMR retirement plan

• Complementary health insurance

• Paid annual leave and public holidays

Position Details

Position IT Support Consultant (m/f/d)

Seniority 2nd Level

Location Casablanca, Morocco

Company Communardo Experts

Business Unit Atlassian Consulting & Cloud Services

Start Date July and September 2026

Employment Type Full-time

Working Language English

Number of Positions 2

What matters to us

We are looking for people who enjoy collaboration, continuous learning, and solving complex customer challenges together as a team.

We value a proactive, root-cause mindset and clear communication in English. At Communardo Experts, you will contribute your ideas, develop your expertise, and grow within an international consulting environment.