At Kronospan, we are looking for talented individuals to contribute to our collective success. We foster a culture that celebrates skills and encourages innovative ideas.

Seize the opportunity to join a dynamic, international company that offers numerous opportunities for learning and personal development.

We're Hiring | IT Service Management Specialist

📍 Location: Kronospan Production Site, Settat-Morocco

Key Responsibilities

• End-User Support

• Provide hardware and software support to all employees.

• Manage user accounts, including creation, modification, deletion, and access rights.

• Maintain IT equipment, including PCs, printers, telephones, and logistics scanners.

• Administer and maintain the warehouse Wi-Fi infrastructure.

• Production IT Support

• Maintain label printers and delivery note printers.

• Provide first-level support for production-floor IT equipment.

• Integrate new devices into the factory network.

• Perform scheduled backups of production systems.

• Server Administration

Administer and maintain:

• Terminal Servers

• Antivirus solutions

• Business applications (access control, time attendance, loading planning)

• Backup systems

• Local Domain Controller

• Document Management System (DMS)

• File shares

• Email services

• Print services

• Virtualization infrastructure

• Video surveillance systems

• Windows updates

• Maintain the server room infrastructure, including:

• Network equipment (switches, core switches, Call Manager, firewall, Wi-Fi controller)

• Storage systems (NAS, HP Primera)

• Network Administration

• Perform preventive maintenance of network switches across the facility.

• Configure new IT devices, including Wi-Fi access points, PCs, PLCs, rack PCs, and IP cameras.

• Optimize network performance and resources.

• Manage secure remote access for external contractors.

• Ensure proper network cabling and documentation of all connection ports.

• Internal IT Administration

• Maintain the IT hardware inventory.

• Contribute to continuous improvement of the existing IT infrastructure.

• Participate in the implementation of new IT projects.

Qualifications

🎓 Education

• Bachelor's or Master's Degree (Bac+3 or equivalent) in Information Technology, Computer Systems, Computer Engineering, or a related technical field.

💼 Experience

• Minimum 2 years of experience in a similar role involving IT support and systems/network administration.

• English proficiency (C1 level) is a must, Spanish is an advantage

• Ability to prioritize and manage critical incidents

• Methodical approach to technical documentation

• Self-motivated and proactive

• Excellent communication skills

• Team player with strong cross-functional collaboration skills

Be part of a global industrial group operating in more than 35 countries. Work in a challenging environment combining manufacturing, office IT, and critical infrastructure and grow your career within an expanding IT department.