HR Business Partner

Position Overview:

As part of our ongoing expansion, we are looking to strengthen our team by filling this key HR role. This position is responsible for ensuring the strategic conduct and implementation of legally compliant HR management functions and processes such as attrition & retention management, employee engagement, case consultation, culture management, training, and change management by effectively partnering with managers across all organizational levels.

Key Functions:

* Conduct career counseling sessions with team members to provide a broader perspective of career possibilities within the company and equip them with guidance and knowledge to map out their desired career path. Highlight areas for professional growth and expansion.
* Assist in handling team member grievances and cases by conducting in-house investigations to ensure due process and security of tenure for each team member.
* Conduct learning sessions for HR team members, Practice head and leaders to ensure knowledge and compliance of the implementing guidelines of the company policies and to adequately address labor-related HR issues in both corrective and preventive manner.
* Design and facilitate team development activities to requesting programs/departments to ensure that participants will be guided in achieving their goals for every team development activities and reflect on what transpired during the activity, highlighting the dynamics of the team.
* Represent company during initial mandatory conciliation and provides settlement and Labor disputes before the Labor Arbiter.

Requirements:

* Bachelor’s degree in HR, Business Administration, or a related field.
* Minimum of 4 years of experience in HR, including hands-on experience in HR development.
* Strong knowledge of labor laws and regulations.
* Preferably with experience working in a BPO (Business Process Outsourcing) environment.
* Excellent communication skills in both French and English, verbal and written.
* Strong interpersonal skills with the ability to partner effectively at all organizational levels.
* Ability to manage sensitive situations and confidential information with professionalism and discretion.

TELUS Digital Values:

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

* We passionately put our customers and communities first
* We embrace change and innovate courageously
* We grow together through spirited teamwork