Guest Relations Agent

Company Description

The View Rabat, located in the heart of Morocco's capital, is a luxury hotel renowned for its blend of modern elegance and authentic Moroccan hospitality. Overlooking Rabat’s stunning skyline, it is a premier destination for business travelers, diplomats, and leisure guests seeking sophistication and comfort. With exceptional culinary experiences, exquisite décor, and state-of-the-art wellness facilities, The View Rabat aims to provide unforgettable stays and world-class service. Our dedicated team is committed to delivering unparalleled hospitality and creating memorable experiences for every guest.

Role Description

This is a full-time, on-site role based in Rabat for a Guest Relations Agent. The role involves providing exceptional customer service to ensure guest satisfaction, managing guest inquiries and requests, and addressing any concerns to enhance their experience. Responsibilities include performing receptionist duties, welcoming guests, handling reservations, and providing support to ensure smooth day-to-day operations. You will also act as a point of contact between guests and hotel services to ensure a seamless guest journey.

Qualifications

* Mandatory French & English Speaker
* Strong Communication and Customer Service skills to effectively engage with guests and address their needs.
* Experience in Guest Relations and ensuring Customer Satisfaction in a hospitality setting.
* Proficiency in handling Receptionist Duties, including reservations, check-ins, and check-outs.
* Ability to work collaboratively in a professional team-oriented environment.
* Fluency in English and French; additional language skills are a plus.
* Strong organizational and problem-solving skills with attention to detail.
* A degree or diploma in Hospitality, Tourism, or a related field is preferred.