Guest Experience Supervisor

GuestReady is a global short-term rental management company, operating in Spain, Portugal, France, the UK, Dubai, and with operational support in Malaysia. Our mission is to help property owners make the most of their homes while delivering unforgettable stays to guests.

💼 We’re currently looking for a committed and proactive Guest Experience Supervisor to lead and support our Guest Experience💬.

If you're passionate about customer service, stay calm under pressure, and enjoy guiding others, you might be exactly who we’re looking for!

🧭 Key Responsibilities:

🔹 Guide and support junior team members to ensure they follow procedures and deliver high-quality service.
🔹 Provide assistance and constructive feedback when team members have questions or make mistakes.
🔹 Take ownership of more complex tasks that go beyond the junior team’s scope.
🔹 Lead by example with professionalism, strong work ethic, and service excellence.
🔹 Be proactive and accountable for your shift and your team’s performance.
🔹 Handle guest communication through our internal ticketing system with empathy and professionalism 📩.

✅ Key Requirements:

✔️ Proven experience in a customer service or operations role in the hospitality industry.
✔️ Previous experience in a supervisory, team lead, or mentoring position is highly preferred.
✔️ Solid understanding of customer service best practices, escalation handling, and operational processes.
✔️ Excellent problem-solving, interpersonal, and communication skills.
✔️ Ability to remain calm under pressure and make sound decisions quickly.
✔️ Strong sense of accountability, teamwork, and service quality.
✔️ Flexibility to work rotating shifts, including evenings and weekends 🕒.

🌟 Nice to Have:

✨ Experience with hospitality CRM systems or ticketing platforms.
✨ Previous experience managing or supporting remote teams.
✨ Fluency in English; additional languages are a big plus 🌍.

If you’re looking to join a dynamic, multicultural team and grow within a fast-paced environment… we’d love to meet you! 🚀

Diversity and Inclusion
At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture.