About Tata Consultancy Services Ltd (TCS)

Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) is a digital transformation and technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce of 580,000 spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to Artificial Intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.

TCS generated consolidated revenues of over US $30 billion in the fiscal year ended March 31, 2025. For more information, visit www.tcs.com.

Role Overview :

We are seeking an experienced L2 Functional Support Analyst to provide application support for Finance/ERP within an AMS and SLA-driven environment. The role focuses on resolving functional incidents, supporting business users, and ensuring the stability of core finance processes.

Key Responsibilities

• Incident Management (L2): Diagnose and resolve functional issues escalated from L1 across Finance modules (GL, AP, AR, Fixed Assets, Closing & Reporting) in line with SLA priorities.

• Service Requests: Handle approved functional requests including user support, data corrections, and access coordination.

• Problem Management: Perform root cause analysis (RCA), document known errors, and implement preventive actions to reduce recurring issues.

• Enhancements: Gather business requirements, prepare functional specifications, coordinate with L3/vendor, and support UAT and deployments.

• Release & Change Support: Assess impact of system changes and support testing, cutover activities, and end-user communication.

• User Support: Act as a functional SME, providing clear and business-oriented guidance to finance users.

• Stakeholder Collaboration: Liaise with Service Desk (L1), technical teams (L3), and the Cegid vendor to ensure efficient issue resolution.

• Performance Monitoring: Ensure SLA/KPI compliance, including response time, resolution time, and backlog management.

• Documentation & Compliance: Maintain accurate documentation (tickets, SOPs, knowledge base) and support audit requirements.

Skills & Experience

• 3–5+ years of experience in ERP Finance functional support / AMS

• Strong understanding of Finance modules: GL, AP, AR, Fixed Assets, Closing, Reporting

• Experience with ITIL processes and ITSM tools

• Excellent analytical, documentation, and stakeholder communication skills

• Strong SLA-driven delivery mindset

Behavioural Competencies

• Ownership and accountability

• Strong attention to detail

• Customer-oriented and collaborative mindset

• Process-driven and structured approach