Company Description Imperial Hotel & Spa is a luxury property managed by The Grand Lux Hotels, known for delivering high-quality hospitality experiences and attentive guest service. The hotel offers refined accommodations, spa facilities, and upscale amenities designed for both business and leisure travelers. As part of The Grand Lux Hotels portfolio, Imperial Hotel & Spa follows established standards of excellence, professionalism, and guest satisfaction. Team members join a collaborative environment that values reliability, courtesy, and a strong customer focus.

Role Description This is a full-time, on-site Front Desk Receptionist role based at Imperial Hotel & Spa in Casablanca. The Front Desk Receptionist is responsible for welcoming guests, managing check-in and check-out procedures, and providing accurate information about hotel services, amenities, and local attractions. Daily tasks include answering and directing phone calls, handling reservations, processing payments, and maintaining guest records in the hotel system. The role also involves coordinating with housekeeping and other departments to respond to guest requests, resolving basic issues promptly, and ensuring the front desk area is organized and presentable at all times. The individual in this role is expected to uphold professional standards of appearance and behavior, and deliver friendly, efficient service in a fast-paced environment.

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally and courteously with guests and colleagues.

• Experience with receptionist duties and clerical skills, including managing check-in/check-out, handling reservations, and maintaining accurate records.

• Professional phone etiquette and confidence in managing multiple incoming calls and inquiries.

• Basic computer literacy and familiarity with hotel or booking systems is preferred.

• Prior experience in hospitality or front office roles is an advantage.

• Ability to work on-site in Casablanca on a full-time schedule, including weekends or holidays as needed.

• Organizational skills, attention to detail, and the ability to remain calm under pressure.

• Proficiency in spoken and written French and/or English; additional languages are a plus.