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If you're looking for a role where your language skills can make a real difference, this could be a great fit for you.

At TalentPop, we're growing our team and looking for a French + English Bilingual Customer Service Representative (Non-Voice) to join us. This is a great opportunity for fluent French and English speakers who are passionate about customer support, problem-solving, and delivering exceptional customer experiences in a fully remote environment.

Important: During the application process, when prompted to select the languages you know or speak, please make sure to choose French and English to ensure your application is routed correctly for this role.

In this role, you’ll support customers through chat and email, helping resolve inquiries, provide clear information, and create a smooth and positive customer experience. This role is ideal for someone who enjoys written communication, problem-solving, and delivering thoughtful support.

What You'll Do

• Provide timely and professional support via chat and email in both French and English

• Assist customers with inquiries, orders, and general concerns

• Troubleshoot issues and provide clear, accurate solutions

• Document customer interactions and maintain accurate records

• Collaborate with the team to ensure consistent and high-quality support

• Share feedback and insights to help improve processes and customer experience

What We're Looking For

• Fluent in French and English (written and reading comprehension required)

• At least 1 year of customer service experience (e-commerce or similar is a plus)

• Strong written communication and attention to detail

• Comfortable using support tools such as Zendesk, Gorgias, or Shopify

• Organized, reliable, and able to manage multiple conversations at once

• A proactive and solution-oriented mindset

What You’ll Need to Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)

• A reliable internet connection with at least 25 Mbps upload and download speed

• A quiet and professional workspace

What We Offer

• Permanent remote work setup

• Competitive pay with annual performance-based increases

• Paid time off

• Health and dental insurance or a monthly health stipend

• Holiday bonuses

• Opportunities for growth and career advancement

If you enjoy helping customers through clear and thoughtful communication and want to be part of a supportive remote team, we’d love to hear from you. Apply now and take the next step in your career.

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