The Field Support Engineer is a member of the Operations organization in Secure Land Communications. He/she belongs to the Customer Test & Support department. He/she is responsible to follow and manage the resolution of customer incidents and he/she can also prepare and perform the integration of the network, and prepare and perform Acceptances with customers.

He/she reports to the Project / Care Manager.

Functions

The Field Support Engineer handles the following tasks:

• Managing customer requests

• Providing technical support

• Providing telephone or remote assistance

• Investigating incidents and problems reported by customers

• Troubleshooting of complex telecommunication systems

• Verifying corrections provided by R&D

• Participating in the technical preparation of roll out or upgrade operations

• Supporting the resolutions proposed

Our expectations for you:

• Degree in Engineering with experience in Telecommunications Systems and/or Information Technology or equivalent background

• Knowledge of telecom systems and equipment

• Knowledge of Internet networking, protocols, and equipment, such as Cisco, Juniper, Linux, VMware, Active Directory, and Information Security is advantageous

• Readiness to travel on a need basis

• Good problem-solving capability, ability to handle changing and often tense contexts

• Communication skills, interpersonal as well as in writing and reporting

• Good English and French languages skills are mandatory

• Team spirit

Competencies and experience in following areas are seen as a plus:

• Modern high availability systems and platforms, clustering, redundancy including geo-redundancy and load distribution

• RedHat linux including Virtualization and Containerization

• MS Windows

• IT solution architecture and IP protocols, networking and backhauling (IPv4, IPv6, VoIP, Mobile IP, VLAN, VPN, OSPF)

• Security for IT network and applications (Authentication, End-to-end encryption, Firewall, Proxy, IPsec, SSL, vulnerability)

• System integration and on-site interventions

• Familiarity with agile methodology and test automation (Robot Framework, Python)

• Radio and terminal platform competence

• Applications and databases

• Open source management

• Airbus Tetra knowledge

• Experience in Help Desk work

Profile:

• Strong internal and external interpersonal skills

• Mobility (travel frequently, worldwide)

• Able to handle changing and often tense contexts

• Availability

• Methodical

• Autonomous

• Close attention to detail

Languages:

• English and French required