Customer Service Specialist

🚀 Join Nested as a Customer Support Agent! 🚀

Are you passionate about delivering top-notch customer service in the hospitality industry? Do you thrive in a fast-paced environment where communication and problem-solving are key? If so, we’d love to hear from you!

Nested is looking for an experienced Customer Support Agent to join our team full-time. In this role, you’ll be the first point of contact for our guests, ensuring seamless communication and outstanding service across phone, email, and chat. You’ll also collaborate with hotel staff to manage reservations and may assist in lead generation by reaching out to agencies and homeowners.

What you’ll do:

✅ Provide exceptional customer service by addressing guest inquiries, concerns, and requests professionally and efficiently.

✅ Assist guests with reservations, modifications, and cancellations, while sharing key information about our properties.

✅ Handle complaints effectively, ensuring guest satisfaction and a positive experience.

✅ Coordinate with hotel staff for room assignments, upgrades, and special requests.

✅ Engage in lead generation through cold calling real estate agencies and homeowners.

What we’re looking for:

🎓 Bachelor’s degree required.

🗣 Fluency in English and French (mandatory).

⏰ Ability to work in CET time zone (mandatory).

🔒 Work exclusively for Nested (mandatory).

📅 Availability to work 9-hour shifts with 2 days off (mandatory).

🏨 Previous customer service experience, ideally in hospitality.

📞 Experience in real estate cold calling is a plus!

💬 Strong communication skills and the ability to build rapport with guests and hotel staff.

If you’re ready to be part of a dynamic, growing team that values excellence in guest experience, apply now! 🚀