On behalf of a client in the logistics sector, we are looking for a Customer Experience Partner :

• Contract type: Temporary

• Salary: Negotiable

• Assignment duration: 12 months

Job description :

• Acting as primary contact for customers, you will actively build strong relationships with customers and gain an understanding for their business, service needs, drivers, and desires.

• Be the primary point of contact and act as an advocate for the customers, internally within Maersk and affiliate company

• Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders

• Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions

• Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge

• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders

Who we are looking for:

• Minimum bachelor’s degree in business administration or logistics

• Excellent written and verbal communication skills in English, French and Arabic

• Energetic, Well-organized, Self- Initiated and good coordination skills

• Good analytical and problem-solving skills - ability to look beyond the obvious and identify creative solutions

• Be able to work under pressure and handling multi-tasks in very Dynamic Environment