Crisis Designer

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About International SOS

International SOS is the world’s leading medical & travel security services company operating from over 1,000 locations in more than 80 countries with more than 11,000 multi-cultural medical, security, and logistics experts. Our global services include medical and risk planning, preventative programs, in-country expertise, emergency response for travelers, expatriates, and their dependents of over 70 percent of the Fortune 500 companies. The International SOS Consulting business unit and regional practices focus on designing, marketing, and delivering advisory services, programs, and managed services to our clients. The overall delivery framework comprises of: Advisory: Providing clients with the global expertise and resources necessary to develop best-in-class risk mitigation and workplace programs. We also provide access to our medical and security experts to help build internal systems to best prepare, respond to and manage issues most critical to the organization. Programs: Providing clients with a market-leading suite of end-to-end advisory and management services. We also provide oversight of the client journey, inclusive of process and protocol finalisation, to effectively engage clients, successfully implement their solutions, and position them for ongoing success. Managed Services: Providing select clients with customised solutions that might include services ranging from information analysis, assessment, service arrangement, forecasting and advisory.

Role

This role will lead the strategic design and operational delivery of realistic crisis simulations within the organization, with a particular focus on tailoring training programs to specific risk profiles. The incumbent will be accountable for creating scenarios that test organizational preparedness, providing detailed feedback to enhance response strategies, and ensuring overall resilience in the face of disruptions. This individual will also be responsible for mastering and operating our internal digital crisis simulation platform, used to create and bring to life engaging, realistic crisis scenarios for our clients. The role requires a tech-savvy mindset, with a keen interest in emerging AI and technology developments, staying up to date with market offerings, and identifying ways to integrate new tools to enhance the immersiveness of our client experiences. Additionally, this person must ensure full compliance with applicable legal frameworks governing the use of AI and digital technologies in simulation design and delivery.

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Responsibilities

* Strategic scenario design

Lead the creation and refinement of realistic crisis simulations tailored to organizational risks and

geopolitical contexts. Ensure scenarios incorporate AI-driven insights and meet client

preparedness objectives.

* Training program development & delivery

Co-develop and deliver modular training programs featuring immersive, AI-enhanced crisis

exercises, adapted to client maturity and needs. Oversee session planning and quality

assurance.

* Client engagement, content development & cross-functional collaboration

Engage regularly with clients to tailor crisis scenarios to their specific risk environments. Support

content creation using AI-generated multimedia and collaborate closely with crisis management,

security, and commercial teams to ensure integrated, client-focused service delivery. Assist

commercial teams in aligning solutions with client needs and business goals.

* Mastery of internal simulation platform & technology integration

Become a proficient operator of our proprietary digital crisis simulation tool, using it to design and

deliver highly realistic and interactive crisis scenarios. Research and integrate new technologies

and AI applications to continuously enhance simulation immersiveness and relevance.

* AI innovation, compliance & research

Explore and implement emerging AI technologies to enrich simulation content and realism,

including AI-based image and video generation. Ensure full compliance with legal frameworks

governing AI use, data protection, and intellectual property in all simulation activities.

* Administrative backup & operational support

Serve as the administrative backup and provide daily operational support to the Crisis

Management Consultant based in SEU and the Senior Crisis Management Lead Europe & Africa,

ensuring continuity of service delivery and effective coordination of practice activities.

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Working hours

Monday to Friday

9:00 am - 4:30 pm

Eligibility

Check How Well You Match The Required Profile

Backgrounds

International relations(Required)

Public relations(Required)

Business administration(Required)

Skills

Artificial Intelligence

Adaptability

Critical Thinking

Communication

Content Marketing

Content Strategy

Microsoft Excel

Microsoft Powerpoint

Microsoft Word

Team Management(Required)

Strategic Planning(Required)

Client servicing(Required)

Languages

English(Required)

French

Nationality

Any Nationality

Minimum study level

Bachelor(Required)