Evernex is specialized in the maintenance of IT infrastructure around the world, using a comprehensive range of services from maintenance, to Spare as a Service – SPaaS™, but also additional services such as recycling, secure data disposal, data center removal and relocation, library repair, IT hardware rental and financial solutions.
Evernex provides three-quarters of its business services internationally and covers over 170 countries across the globe.
The Credit Collector will be accountable for the collections process for all Evernex entities. He/she will be expected to follow up on the development of a KPI-driven environment to measure the performance of credit control activity.
The responsibilities of the Credit Collector/Collector in accordance with the credit policy include but are not limited to:
* Deal daily with the actions to be carried out on your customer portfolio (phone calls, reminders by email or letters, etc.), the follow-up actions of litigious or contentious files
* Immediately engage the management team when identifying any significant account deterioration and critical disputes that might be a potential bad debt account.
* Qualify these actions in the dedicated tool (STN) according to the answers obtained (promise, dispute, reminder, litigation, copies of documents, etc.)
* Take ownership of customer accounts that are in dispute to establish the correct level of outstanding debt.
* Respond to requests from the credit department to authorize deliveries to the customer
* Regularly transmit to operational staff the situation of their aging balances
* Alert his/her manager to difficulties to be recovered, or to significant unjustified delays that may impact collection forecasts
* Propose Bad debt accruals on suspicious customers and transmit them to his/her manager
* Participate in the review of your customer portfolio in the form of the aging balance
* Proactively look for improvements to the current collections process
Qualifications:
* Bachelor’s degree in finance/Accounting or Business Management
* Language skills: English & French should be well written and spoken
* Microsoft Office (Word, Excel & PowerPoint)
* SideTrade tool or other accounts receivables software (MyDsoManager or Get Paid)
* ERP as SAP (SAP ByD) or Oracle
* Ideally 5 years experience in Shared Service Center
Competencies:
* Strong communication and interpersonal skills
* Solution Generation & Decision Driving
* Reliability
* Self-Commitment & Motivation
* Teamwork
* Organized and rigorous
* Diplomatic, a good listener, knows how to show empathy without lacking firmness
* Commercial acumen, ability to negotiate and persuade
* Adaptable, flexible
* Comfortable in written, telephone, or face-to-face exchanges
* Comfortable with KPIs related to the role
Find more about us: https://www.evernex.com/
Follow us on LinkedIn: https://www.linkedin.com/company/evernex/
Annuel based
Casablanca-Settat, Morocco
Casablanca-Settat, Morocco