Collections Manager (H/M)

Date Posted:

2025-03-18

Country:

Morocco

Location:

Coline Business Center, Casablanca

At Otis, we move billions of people every day!

How? Through our talented Team of more than 72,000 employees, who are passionate about what we do and what’s next.

From our foundation of excellent products (escalators, elevators and moving walkways), to our next chapter of digital transformation, this is a great time to join our Company!

Role Overview:

As a Collections Manager (H/M) for our operations in Morocco, you will be responsible for overseeing and optimizing the full Contract to Cash (C2C) cycle.

This role will be critical in managing accounts receivable efficiently, reducing credit risks, and improving cash flow, while ensuring a positive experience for both customers and internal stakeholders.

On a typical day you will:

* Supervise the entire invoice to Cash process, billing, collections, dispute management, and payment reconciliations.
* Lead and manage the local collections team, setting clear priorities and objectives.
* Analyse customer accounts to identify risks, recovery opportunities, and effective collection strategies.
* To track global KPIs and provide regular reports on collection performance.
* Conduct OA/Branch Collection Meetings
* Collaborate with sales, customer service, finance, and legal teams to ensure a comprehensive view of the customer and prompt issue resolution.
* Drive continuous improvement initiatives, including process optimization and automation of collection tools.
* Provide feedback to collections agencies identify opportunities for improvements
* Ensure compliance with internal credit policies and local regulatory requirements.
* Support the outsource cash app team.
* Review and track suspended contracts or 3rd party collection agencies.
* Identify items legible for write off.

Disputes management

* Track performance and drive dispute resolution of branches
* Reconciliation of complex customer accounts and join customer meetings
* Approval of write-offs requests or refunds
* Credit Approvals of new orders (according to approval metrics)
* Monitor dispute resolution progress, ensuring timely follow-up and closure.
* Drive initiatives to resolve the root cause of disputes by coordinating with internal teams (e.g., Sales, Operations, DO.)

What You Will Need to be Successful:

* Education: Bachelor’s degree in Finance, Business Administration, Accounting, or related fields.
* Experience: 5+ years in collections, credit management, or accounts receivable roles, including at least 5 years leading teams.
* Knowledge:
* Strong understanding of the Contract to Cash cycle.
* Proficiency in ERP systems (preferably JDEdwards) and collections management platforms.
* Familiarity with local laws and practices regarding collections and commercial credit.

* Languages: Fluent in French and English or Spanish (Arabic is a plus).
* Skills:
* Leadership and team motivation skills.
* Results-driven and process improvement mindset.
* Excellent negotiation and communication abilities.
* Financial analysis and strategic thinking capabilities.

What can we offer you?

* The chance to work for an industry leading company and a global brand.
* A culture that encourages innovation and appreciates our talent is the key to our success.
* Competitive compensation package.
* Growth opportunities in a multinational environment.
* Continuous training and involvement in digital transformation projects within collections.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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