Care Coordinator - Coordinateur(trice) des soins

We are currently looking for our client based in Canada a Care Coordinator (Shift du soir). The ideal candidate for this role must have a medical background, possess a strong commitment to helping others, and be able to work collaboratively with our team members.

Main tasks:

* Coordinate scheduling and management of client and employee files using our web-based software,
* Engage with our frontline workers to match our client's needs with their availability,
* Gather necessary information to initiate client services/new intakes,
* Provide on-going feedback to families regarding service delivery and continuous assessment of patient satisfaction using email or video conferencing,
* Provide on-going support to staff regarding care issues that surface during service delivery,
* Inform the Operations Director of staffing issues (training, skills, performance, etc) that require follow-up,
* Manage services between community resources (CLSC, hospitals, rehab centers) and Equinoxe services,
* Update client and employee files daily (as required),
* Complete appropriate paperwork to comply with policy and procedures,

Qualifications:

* Candidate must be “tech savvy” and be proficient in Microsoft Office,
* 1 to 2 years relevant work experience,
* The successful candidate will be responsible, calm/patient, diplomatic and have a good, professional telephone manner and excellent customer service skills,
* Attention to details and follow-up and ability to learn and use our care management software program are essential,
* Candidate must have strong language skills (English and French).