Position: Business Intelligence (BI) Engineer (Remote)

Location: Morocco

Employment Type: Full-Time

Expertflow Morocco is seeking a highly motivated and analytical Business Intelligence (BI) Engineer to join our growing team. The ideal candidate will be responsible for designing, developing, and maintaining data solutions that transform raw data into meaningful insights, supporting strategic and operational decision-making across the organization.

This role requires strong expertise in Data Engineering, Business Intelligence, AI-driven analytics, ETL processes, and database management.

Key Responsibilities

Data Engineering & Integration

Design, develop, and maintain scalable ETL/ELT pipelines.

Build and optimize data warehouses, data marts, and analytical datasets.

Integrate data from multiple sources including CRM, Contact Center, ERP, cloud platforms, APIs, and databases.

Ensure data quality, consistency, integrity, and governance standards.

Business Intelligence & Reporting

Develop interactive dashboards, KPIs, and reports for business stakeholders.

Analyze business requirements and translate them into data models and reporting solutions.

Create executive-level and operational performance reports.

Monitor and improve BI platform performance.

AI & Advanced Analytics

Implement AI-powered analytics and predictive models.

Work with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and AI-driven reporting solutions.

Develop data-driven insights using Machine Learning and statistical techniques.

Support AI initiatives involving customer experience, automation, and contact center analytics.

Database & Data Management

Design and optimize SQL queries, stored procedures, and database structures.

Manage large datasets across relational and non-relational databases.

Implement data security and compliance best practices.

Collaboration

Work closely with business teams, developers, project managers, and customers.

Participate in requirement gathering, solution design, and implementation.

Provide technical documentation and knowledge transfer sessions.

Required Technical Skills

Business Intelligence

Power BI

Tableau

Looker Studio

SSRS / Reporting Services

Dashboard Design & KPI Management

Data Integration & ETL

Talend Open Studio / Talend Data Integration

ETL / ELT Development

Data Migration

API Integration

Data Transformation

Databases

Advanced SQL

PostgreSQL

MySQL

Microsoft SQL Server

Oracle Database

Data Modeling

Data Engineering

Data Warehouse Design

Star Schema & Snowflake Schema

Data Lakes

Data Governance

Data Quality Management

AI & Machine Learning

Python for Data Analysis

Pandas, NumPy

Machine Learning Fundamentals

Generative AI

LLMs

RAG (Retrieval-Augmented Generation)

Vector Databases

Prompt Engineering

AI Analytics Solutions

Cloud & Modern Data Platforms

Azure Data Services

AWS Data Services

Google Cloud Platform (GCP)

Docker

Git

Qualifications

Bachelor's or Master's degree in Computer Science, Data Science, Information Systems, Engineering, or a related field.

3+ years of experience in Business Intelligence, Data Engineering, or Analytics.

Strong experience with SQL and ETL development.

Hands-on experience with Talend.

Experience building enterprise BI solutions and dashboards.

Knowledge of AI, Machine Learning, and modern data architectures.

Excellent analytical and problem-solving skills.

Strong communication skills in English and French.

Preferred Qualifications

Experience in Contact Center, Customer Experience (CX), or Telecommunications environments.

Experience with FusionPBX, Cisco, Genesys, Avaya, or Contact Center platforms.

Certifications in Power BI, Talend, Azure, AWS, or Data Engineering.

Experience with Generative AI and AI-driven business applications.

What We Offer

Fully Remote Work Environment

Competitive Salary Package

Career Growth Opportunities

Exposure to International Projects

Access to Modern BI, Data Engineering, and AI Technologies

Collaborative and Innovative Team Culture