Are you fluent in both English and French?

Do you enjoy solving technical problems while delivering world-class customer service?

We are hiring a Bilingual Technical Customer Support Agent to support Canadian customers across technical platforms, email services, and marketing campaigns.

This is not a basic call center role.

This is an opportunity to become a trusted technical advisor to clients while working in a structured, measurable, and growth-focused environment.

If you are organized, tech-savvy, customer-focused, and confident speaking both English and French — we want to meet you.

What You'll Be Doing

Technical & Customer Support

• Handle inbound calls and emails in both English and French

• Troubleshoot technical issues and guide customers to resolution

• Take full ownership of customer cases from start to finish

• Log all interactions accurately in our ticketing system

• Meet SLAs and quality standards while maintaining a professional, empathetic tone

• Build rapport with new and existing customers

Email & Platform Support

• Assist with email setup, password resets, forwarding, and troubleshooting

• Support clients using email relay tools (tracking, analytics, delivery log review)

• Help customers improve email deliverability and list quality

Campaign & Reporting Support

• Assist with campaign setup and monitoring

• Support post-campaign follow-ups

• Help prepare basic performance reports

• Maintain accurate campaign data

• Collaborate with internal tech and operations teams

What We're Looking For

Required:

• Fluent in both English and French (verbal and written)

• 2–3 years customer service experience

• Strong technical troubleshooting ability

• Comfortable speaking on the phone with international clients

• Strong multitasking and organization skills

• Professional, friendly, solution-oriented mindset

• Ability to ask probing questions and identify root causes

Nice to Have (Not Required):

• Experience in technical support or call centers

• Experience with ticketing systems or CRM tools

• Experience with email platforms or campaign tools

• Background in communications, marketing, or related field

To apply, please send:

• Your updated resume

• A short voice recording (1–2 minutes) introducing yourself in English and in French

• A brief paragraph describing your technical support experience

• Subject line: Bilingual Technical Support – [Your Full Name]

Applications missing voice recordings will not be reviewed.