Key Responsibilities and Deliverables:

Field Supervision & Execution

* Support the Field Manager in daily operational management of the field team
* Monitor and verify field team activity compliance through store visits
* Ensure merchandising standards and planogram compliance are met
* Report on store-level execution gaps and support resolution

Team Support

* Assist in onboarding and training new Merchandisers and Field Supervisors
* Provide day-to-day coaching and guidance to field staff
* Monitor attendance and report anomalies to the Field Manager
* Step in to cover vacant roles or territories when needed

Reporting

* Compile and submit daily and weekly field activity reports
* Track and report on KPI performance at store and territory level
* Maintain accurate records of coverage and store visit frequencies

Client Liaison

* Address store-level client concerns and escalate where needed
* Ensure promotional activities and campaigns are executed as planned
* Collect and report on competitor and market intelligence from the field

Key Competencies:

* Retail execution
* Team coordination
* Communication
* Problem solving
* Planning & prioritisation
* Accountability
* Agility
* Service excellence
* Results driven