About the role

Le Cordon Bleu is seeking an experienced Amazon Marketplace Specialist to manage and scale its North American Amazon business. The successful candidate will oversee Amazon Seller Central operations, FBA logistics, catalogue management, marketplace optimization, customer service performance, and marketplace growth initiatives.

This role is ideal for an Amazon expert who understands marketplace algorithms, operational excellence, and revenue growth strategies. Knowledge on Shopify functionalities is also important but has a secondary place in the operation.

In the future, the role may also include further market developments.

Main Objectives

• Grow Amazon & Shopify sales across the United States, Canada, and Mexico.

• Optimize product visibility and conversions on Amazon.

• Manage inventory and FBA operations efficiently.

• Maintain excellent health and customer satisfaction metrics.

• Support new product launches and seasonal campaigns.

Key Responsibilities:

Amazon Seller Central Management

• Manage daily operations in Amazon Seller Central.

• Create, update, and optimize product listings.

• Maintain catalogue accuracy and content quality.

• Monitor account health and compliance requirements.

FBA & Inventory Management

• Create and manage FBA shipments.

• Coordinate inventory replenishment with logistics partners.

• Monitor stock levels and prevent inventory shortages.

• Track inbound shipments and resolve warehouse issues.

Marketplace Optimization

• Optimize product listings for discoverability and conversion.

• Improve titles, bullet points, descriptions, keywords, and images.

• Monitor Buy Box performance and pricing competitiveness.

• Identify opportunities for catalogue expansion.

Customer Service & Account Performance

• Monitor customer feedback and seller performance metrics.

• Handle returns, claims, and customer issues.

• Maintain compliance with Amazon service-level requirements.

Amazon Advertising

• Coordinate and optimize Amazon Advertising campaigns.

• Monitor campaign performance and advertising spend.

• Develop promotional initiatives to increase sales and visibility.

Reporting & Business Analysis

Track:

• Revenue growth

• Conversion rates

• Advertising performance

• Inventory turnover

• Account health metrics

• Customer ratings and reviews

• Identify marketplace opportunities and operational improvements.

• Produce regular performance reports and recommendations.

Required Skills & Experience

• Proven experience managing Amazon Seller Central accounts.

• Strong expertise in Amazon FBA operations.

• Experience with Amazon catalogue management and listing optimization.

• Understanding of Amazon Advertising fundamentals.

• Strong analytical and reporting skills.

• Excellent communication skills in English.

Preferred Qualifications

• Experience selling across multiple Amazon marketplaces.

• Knowledge of Amazon SEO and keyword optimization.

• Experience with inventory planning and demand forecasting.

• Familiarity with tools such as Helium 10, Jungle Scout, Keepa, or similar.

• Experience in North American e-commerce operations.

• FRENCH proficiency