Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

About The Role & Team

The Account Representative is responsible for driving profitable growth by identifying, pursuing, and closing business opportunities within designated customer accounts. This role focuses on developing strong client relationships, expanding existing business, and contributing to sustainable revenue growth.

What You Will Do

Sales & Business Development

* Drive all sales activities in line with short- and long-term objectives.
* Identify and pursue new business opportunities within assigned accounts.
* Build and maintain a strong sales pipeline in collaboration with Marketing for demand generation.
* Ensure qualified marketing leads are converted into sales-accepted leads.
* Maintain accurate and up-to-date sales forecasts.

Account Management & Customer Engagement

* Own and manage assigned customer accounts with full commercial accountability.
* Build and maintain strong client relationships; act as a trusted advisor.
* Ensure high levels of customer satisfaction and loyalty.
* Develop a deep understanding of customer business needs to identify growth opportunities.
* Provide meaningful insights during customer conversations, aligning them with customer priorities and adding value to their strategic discussions.
* Link customer business priorities to SITA’s value proposition through clear and effective communication.
* Understand stakeholder influence and facilitate alignment among key decision-makers.

Commercial & Operational Excellence

* Ensure all customer requests are addressed and services are delivered according to agreed schedules.
* Maintain visibility over commercial delivery and operational aspects of accounts.
* Drive issue resolution through relevant process owners.
* Ensure full compliance with internal policies and external regulatory requirements.
* Support cash collection activities by resolving commercial issues that may impact payment timelines.

Market & Industry Awareness

* Monitor and communicate key economic drivers and market trends internally to support business adaptation.
* Share relevant industry and economic insights with customers to uncover additional business opportunities.
* Maintain awareness of competitor offerings and positioning within the market.

Experience

Who You Are

* Minimum 5+ years of experience in a sales role, preferably within the aviation, travel, or IT sector.
* Experience building and managing client relationships at a managerial level.
* Proven track record of achieving or exceeding sales targets.
* Demonstrated experience in business development and pipeline management.
* Experience executing account development plans.
* Positive and proactive customer service experience.

Knowledge & Skills

* Good understanding of B2B IT business models and the aviation industry landscape.
* Strong sales capabilities, including negotiation and consultative selling.
* Familiarity with key business metrics and value drivers.
* Awareness of regional or sector-specific business dynamics.
* Ability to understand client needs and build compelling value propositions.
* Good understanding of competitor business models and market positioning.
* Solid account planning and account management methodology skills.
* Strong financial and commercial acumen.
* Working knowledge of contract structures and the legal environment.

Education & Qualifications

* Bachelor’s degree in Business, IT, or a related field, or equivalent professional experience.

Nice-to-Have

* Experience working within the IT, aviation or air transport industry ecosystem.

Qualifications

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.