Tenant Relations Officer (Remote)

KAIZEN Asset Management Services is a leading property management firm in Dubai, is seeking a detail-oriented and results-driven individual to join our team as an Excellence Officer. At Kaizen, we are committed to continuous improvement and delivering exceptional quality in everything we do.

Responsibilities

* Respond promptly and professionally to customer inquiries and complaints via phone, and email
* Provide accurate information about our properties, amenities, and leasing options
* Assist customers in navigating our online platforms and resolving any technical issues they may encounter
* Coordinate with other departments to ensure timely resolution of customer issues and requests
* Maintain detailed and accurate records of customer interactions in our CRM system
* Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions
* Collaborate with the marketing team to develop and implement customer engagement initiatives
* Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers
* Conduct customer satisfaction surveys and utilize feedback to improve our service delivery

Requirements

* Bachelor's degree in Business Administration, Engineering, or a related field
* Excellent analytical and problem-solving skills
* Attention to detail and ability to manage multiple projects simultaneously
* Excellent communication and interpersonal skills
* Proficiency in using quality management tools and software
* Strong organizational and project management skills
* Ability to work both independently and as part of a team
* Commitment to continuous improvement and excellence