Sr. Facilities Manager

The Sr. Facilities Manager is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of the contract. The position will be responsible for all FM Services which include third-party relationships with the assigned buildings. The position may also manage a team including Facility Management support staff and matrix management of Building Engineers, as assigned.

Primary Responsibilities

Relationship Management

* Manage the performance and outcomes of assigned staff reporting to the position
* Maintain interface with landlord, ensuring total contract (lease) compliance, accurate and timely reporting, and resolve critical impact to the Line of Business issues
* Cultivate, own, and maintain a trusted working relationship with client representatives (JLL or Oracle) and 3rd party service providers. 
* Communicate/escalate with appropriate parties (manager, client, vendors, etc.)
* Partner with client and team members to implement best practices and cost saving initiatives.

Compliance

* Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
* Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner

Operations

* Lead and manage all services for all contracted hard & soft service suppliers. Ensuring services are delivered consistently with agreement terms.   
* Lead and assist with receiving and dispatching of work requests to vendors, landlords, or other 3rd party service providers. 
* Lead and manage Facilities Coordinators to support operations.  
* Manage and coordinate scheduling of 3rd party maintenance activities.   
* Manage and coordinate work with 3rd party vendor, including tracking work order completion, vendor and client follow up, and reviewing subcontractor invoices. 
* Ensure all site management and operations practices follow company, Master Service Agreement (MSA) requirements, and client standards.  
* Support facility inspections of vendor performance in soft and hard services
* Support sustainability team with coordination and implementation of sustainability goals
* Support vendor management and performance in partnership with sourcing team

Process Management

* Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
* Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
* Monitor overall workflow to assure timely completion within established SLA’s and KPI’s
* Review dashboards daily
* Meet or exceed customer satisfaction rating for client’s they serve
* Support the engineering team to assure completion of scheduled PM’s
* Lead, manage, and assist JLL operations team with tactical planning, goals, objectives and execution.
* Recommend, plan, and execute continuous service quality improvements. 
* Lead, manage, coordinate, and support meetings with service providers and other stakeholders. 
* Lead and manage direct reports to achieve the Key Performance Indicators
* Conduct root cause analysis (RCA) for any vendor failures and support client RCAs
* Perform other duties, activities, or projects as assigned. 

People Management

* Responsible for overall team management, staff development and planning. Execute staff succession and growth plans
* Involved in compensation planning process
* For every direct report, build actionable and measurable career development plans, direct report in consistent conversations regarding progress

Job Requirements

Education

* Shall possess at a minimum at least 5 years of recent (within the past 7 years) experience in facilities management.

Knowledge, Skills, and Ability

* Strong leadership and relationship building skills
* Strong interpersonal skills and problem-solving ability
* Excellent verbal/written communication and presentation skills
* Proven record of providing excellent internal and external customer service
* Knowledge of standard business and accounting practices