Remote Bilingual French Customer Service Representative

We're Hiring: Remote Bilingual French Customer Service Representative

Are you fluent in **French and English** and passionate about delivering world-class customer service? Do you thrive in a dynamic, digital environment? Join our global team as a **Remote Bilingual French Customer Service Representative** and be the frontline voice that resolves issues and builds loyalty for top E-commerce brands.

If you're ready to put your empathy and problem-solving skills to work from the comfort of your home, this is your opportunity!

Your Mission: Deliver Exceptional Support

You will be supporting customers primarily through **voice calls and live chat** for our French-speaking clientele. Your goal is simple: turn confusion into clarity and frustration into satisfaction by providing timely, accurate, and friendly support.

Day-to-Day Impact

* Provide **timely, friendly support** in both **French and English** via calls and chat.
* Troubleshoot complex customer issues, guiding them through clear, effective solutions.
* Maintain accurate records of all customer interactions and resolutions.
* Identify and flag emerging customer trends and feedback to leadership to drive continuous improvement.
* Represent the brand with professionalism, care, and warmth in every interaction.

What Makes You a Perfect Fit

* **Fluency is Essential:** Exceptional proficiency in **French and English** (spoken and written is mandatory).
* **Experience:** At least **1 year of remote customer service experience** (E-commerce, BPO, or contact center preferred).
* **Tech-Savvy:** Experience navigating support platforms like **Zendesk, Gorgias, or Shopify** is a definite advantage.
* **Resilience:** Ability to stay **calm, patient, and solution-focused** under pressure.
* **Detail-Oriented:** A genuine desire to help people, backed by great attention to detail.

Your Remote Toolkit Requirements

* Laptop or desktop with an **i5 processor or higher** (or equivalent specifications).
* **Stable, dedicated internet connection** (minimum 15 Mbps upload and download speed).
* A quiet, professional, and dedicated workspace for uninterrupted calls.

The TalentPop Advantage: Perks & Growth

We believe in supporting our team members both professionally and personally:

* **Permanent Work-From-Home** setup—enjoy true location flexibility.
* **Competitive compensation**, reviewed annually.
* **Monthly Health Stipend** to support your well-being.
* **Paid Time Off** for rest and recharge.
* **Performance Bonuses** based on your dedication and results.
* A team culture that prioritizes **growth, accountability, and human connection**.

Ready to Start?

If you’re looking for a rewarding remote career where your language skills are valued and your service makes a difference, click **Apply Now**!