Property Management Specialist

About Empire Mansions

Empire Mansions Asset Management is a leading luxury property-management company in Marrakech, specialized in high-end villas and delivering five-star hospitality standards. With over 13 years of international expertise in short-term rental operations, we manage some of the most exclusive villas in the city through a data-driven, guest-centric and owner-focused approach.

Role Overview

We are seeking an experienced and highly organized Property Manager to oversee the operations of 5 luxury villas within our portfolio. You will be responsible for delivering an exceptional guest experience, ensuring high standards of maintenance and cleanliness, managing villa staff, and maintaining strong relationships with property owners.

This role requires leadership, hospitality excellence, operational discipline, and the ability to solve problems quickly and professionally.

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Key Responsibilities

Villa Operations & Quality Control

• Oversee day-to-day operations across 5 luxury villas.

• Ensure each property meets Empire Mansions’ five-star standards at all times.

• Conduct pre-arrival and post-departure inspections.

• Coordinate cleaning, maintenance, pool technicians, gardeners, and external service providers.

• Monitor inventory, amenities, and villa readiness.

Guest Relations & Experience

• Serve as the primary point of contact for guests during their stay.

• Ensure smooth check-ins and check-outs.

• Handle guest requests, questions, and issues with professionalism and efficiency.

• Guarantee exceptional hospitality that results in 5-star guest reviews.

Staff Coordination & Leadership

• Supervise housekeeping teams, chefs, chauffeurs, and operations support staff.

• Schedule staff shifts, assign tasks, and monitor performance.

• Provide training to maintain luxury service standards.

• Maintain a positive and collaborative team environment.

Owner Relations & Reporting

• Maintain excellent communication with property owners.

• Provide regular reports on occupancy, revenue performance, maintenance, and operational needs.

• Advise owners on improvements, upgrades, and profitability opportunities.

• Ensure transparency and alignment with Empire Mansions’ management standards.

Operational Excellence & Problem-Solving

• Respond promptly to operational issues and emergencies.

• Implement internal procedures to enhance service efficiency.

• Work closely with the central operations team for billing, maintenance scheduling, and quality audits.

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Required Skills & Qualifications

• Proven experience in luxury hospitality, property management, or hotel operations.

• Strong leadership and people-management skills.

• Excellent communication skills in French and English (Arabic is a plus).

• Ability to multitask and manage pressure in fast-paced environments.

• Strong organizational skills and attention to detail.

• Customer-centric mindset with the ability to deliver exceptional service.

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Why Join Empire Mansions?

• Work with one of the most innovative luxury property-management companies in Morocco.

• Be part of a fast-growing portfolio of exclusive villas.

• Professional environment with international standards.

• Career growth opportunities within the Empire Mansions Group.

• Competitive compensation and performance incentives.