Project Manager (Bpo/Call Center Experience required)

About the Job

The Project Manager has a clear understanding of what it takes to deliver the mission and objectives of the project, while ensuring alignment with the stakeholders’ vision of customer experience (CX) and brand value.

The Project Manager is responsible for leading a project from initiation to handover. This includes:

* Planning and execution
* Resource management
* Scope and risk control
* Ensuring successful delivery of all project objectives

Mission

The PMO acts as a strategic business partner — thinking and operating with a business mindset. Our focus is to support our customer in achieving their vision and goals while anticipating, identifying, and helping resolve potential risks.

Job Interactions

Inside Foundever

* Global / Regional / Country Leadership
* HR & Talent Acquisition
* Account Management
* Business Development
* Operational Leadership & Delivery
* WFM & Reporting
* Solutions
* Finance, Procurement & Facilities
* IT (Solutions, Telephony, Networks, Systems)
* Legal, Security & Compliance
* Marketing
* Continuous Improvement

Vendors

* Foundever Vendors
* Client Vendors

Outside Foundever – Client Side

* Account Management
* Business Lead
* Executive Leadership
* Human Resources
* Learning & Development
* IT
* Legal
* Operations
* Procurement
* Project Manager
* Technical Lead
* Quality & Reporting
* Security & Compliance
* Workforce Management

Key Responsibilities

* Plan project activities, timelines, and responsibilities
* Assess risks and implement mitigation strategies
* Ensure deliverables meet required standards
* Motivate and coordinate the project team
* Monitor progress to ensure timely and on-budget delivery
* Manage scope and change requests
* Ensure project outcomes meet business objectives
* Capture and share lessons learned for continuous improvement

Other Qualifications

Work Experience

* Project and team management experience
* Experience in outsourcing environments
* Experience working with key decision-makers

Education

* University / College degree or equivalent experience

Certifications & Licenses

* Relevant project management certifications (e.g., PMP, PRINCE2, Scrum, ITIL, SDLC, Change Management)

Languages

* French or Spanish : C1
* English: B1 minimum

Tools & Applications

* Microsoft Office Suite
* Project management tools (e.g., Smartsheet)