Field IT Support Engineer (Dispatch on Need Basis)

Job Title: Field IT Support Engineer

Location: El Jadida City Morocco

Work Model: Onsite Dispatch Support

You will be required to carry your own laptop when visiting on-site so you can connect with the team remotely for any instructions/guidelines. Are you comfortable with this requirement

* Notice Period: Minimum 24-hour notice for each dispatch

Job Overview

Field IT Support Engineers to provide on-site technical support and smart hands assistance for IT infrastructure, desktop, and data center operations at client sites in El Jadida City Morocco.

Key Responsibilities

* Provide on-site troubleshooting and resolution for hardware, software, and operating system issues.
* Install, repair, and maintain desktops, laptops, printers, and peripherals.
* Perform smart hands and feet support in data center environments under instruction.
* Support basic network activities including LAN/WAN connectivity, DNS, DHCP, VPN, and RDP troubleshooting.
* Conduct preventive maintenance and root cause analysis for recurring issues.
* Handle PC break/fix, basic administration of Windows, and optionally Mac/Linux OS.
* Provide peripheral and networking hardware assistance (routers, switches, racks, etc.).
* Maintain accurate documentation and update ticketing systems (ServiceNow, Remedy, etc.).
* Ensure compliance with customer security and hardware warranty policies.

Technical Requirements

* 2–3 years of strong experience in IT infrastructure field support.
* Hands-on experience in troubleshooting and fixing desktops, laptops, and printers.
* Familiarity with network concepts (LAN/WAN, TCP/IP, DNS, DHCP, VPN, RDP).
* Ability to lift and move computer equipment up to 50 lbs.
* Knowledge of problem management and repeat call analysis.
* Experience using ticketing tools (e.g., ServiceNow, Remedy).
* Preferred Certifications:
* CompTIA A+
* Associate Degree in Electronics or related field
* OEM certifications (Dell, Lenovo, Toshiba, HP, etc.)